These people are very good salesmen, and until you hand over your money you may like a lot the service and the expertise offered. But beware - after the deposit is made, you will never be able to recover it, regardless whether or not you'll receive an item ordered.
The store seems just a front operation - they do not make the jewelry themselves but rather "send it to the factory". I wanted a custom made item and paid 50% upfront. The salesperson who took the order assured me that they would deliver a great result, and if I am not satisfied they would work with me until I am completely happy. When some time later I came to pick up the item (with the second half of my deposit), the fun part began.
I was shown some thing of subpar quality that didn't even match what was ordered (later they admitted a misunderstanding when sending the order to the "factory"), and when I politely explained that this was not the item I ordered, they accussed me of lying and told me that I was "stuck with my order" and wouldn't get my deposit back or be able to exchange the order.
It took me going back a number of times and talking to three different persons, and still they didn't set things right - in the end I lost some of my deposit and for the rest of the amount they let me pick an item from the display. I strongly recommend that you take your business elsewhere.
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