We ordered an item from factoryoutletstore.com, and when it arrived, it was the wrong item in the box. The receipt was correct, the charge to our card was correct, but the item sent was not. We called the Cust Service number listed (Guaranteed to assist) and were told that they would be happy to exchange it, but we had to pay shipping to get it back to them! This was a large item - not cheap shipping. Any reputable company has procedures in place to deal with company mistakes. You do not make your customer pay for a company mistake! I would be happy to send it back at my expense if it were my choice to send it back. I expect pre-paid labels, COD or some other return method when the company sends me the wrong item! We ordered another item from the same co. - it was fine. Everything else (shipping time, etc.) was fine. However, I will never shop again someplace where it costs ME money when they screw up. And I will share this experience with anyone I can!
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