Recently I won a auction on-line from jtv.com. I won the bid and received my notification that I won and also recieved my order confirmation. I was waiting and waiting for my item to arrived, it did not so I check the status of my order, only to find that it was cancelled! I did not cancel it, my bank did not cancel it, so WHO DID? I called jewelry television and was told that it said cancelled, no other method of payment. I asked what that meant, they told me it did not go through my credit card. I told the "gentleman" that could not be, there is always $600 or more in that account. I told him it was not me or my bank that made the mistake, I offered to send him a copy of my statement showing that indeed there was enough money in my account at all times. He said No don't bother, you should keep you stuff in order. Duh? I'm the customer! I ask if they would be willing to offer me a comparable item to the one that I won and I would pay the same price I should have at auction. No he said. I have been a customer of JTV for 6 yrs and have had lots of problems but they usually will work something out. There is good and bad, but lately its been all bad at this website. I was told that maybe my bank was updating at the time and it rejected it! I'm confused there was 7x's the amount in this account. It never happened before. Hmm could it be I won a item they price out at about $40.00 for $18.00? I wonder. I also noticed that the item was just aired and sold out during the auction bidding time. Did they take my piece and sell it for the Higher amt.? BAD BUSINESS ON THEIR PART. Anyway just beware!!! I ordered another item just the other day and same thing got my order confirmation and waited, nothing. Called the company was first told it was mistagged so they cancelled it, then oh no, it was already sold out! Duh, why did I get my order in and rec. My confirmation and the item was sold out!!! I e-mailed the owner Mr. Tim Matthews since I could not get anywhere with the customer services reps., never heard from him. I have lots of complaints, they have really been going down hill. Beware of buying their watches they arrive with dead batteries or they work for 2 weeks. Time to find another shopping network...
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