After ordering and receiving the 4 Stafford Big Mans' dress shirts (one was on back order) mid January, washing them and drying them as recommended, I found them all in real need of ironing. On January 24,2012, I emailed them re. My dissatisfaction of them. (The order # is 2012-0145-1070-4466)
I have a copy of the emails, this last one included. On January 26th, I received a follow-up email re. The above and they never mentioned anything about the false advertising but that they now have a new return policy and that I could return them even if they had been washed. I again emailed them to explain that I was responding to their false advertising and wanted them to not just have a new return policy but that they should fix the problem. Again they responded with their "automatic response" and that was it. Once again, I emailed them re. What I had previously said and received an email on Feb. 8th from Stephane Voss, Customer Service Rep., Corporate Customer Services. Her beginning sentence was"we received an email from you;however we are not sure what you are asking." I called the toll-free jc penney no. (1-800-322-1189) and found out that I needed to call a non toll-free no.in order to talk with Ms. Voss (972-431-8200). I called her since emails weren't working and basically she said that I should return them. That is the basis of the complaint.