I bought speakers for my computer from Creative labs at Office Depot. I paid more for the speakers only because they had a rebate. I mailed off my rebate with all of the proper paerwork.
About a month later I got a postcard from them saying that the receipt was missing. I called the number on the postcard, because I knew for a fact that I checked that envelope several times to make sure the receipt and all of the other stuff they asked for was included.
I taled to a guy named Seth and he told me that the receipt was in there, but it did not have a date on it! Oh, please. I called Office Depot and they said that all of their receipts had the date printed on them, which I already knew. I called Creative Labs back and they said that they would try to process it again and they would call me back.
I waited about another month, finally I called them back. I got ahold of a guy who was extremely rude. He starting smarting off and told me that they did not find a receipt with my rebate and that Seth was wrong in telling me that they found one without a receipt. He went on to say that it had been too long to extend my rebate and they had tried to contact me and even sent me an e-mail. I never heard from them and I never got an e-mail from them, I check my e-mail several times a day. Needless to say I am very upset with this Company, I will never buy from them again. I am an advisor at a major University and have gotten the word out to several people to buy speakers from anyone, but Creative Labs.
They are deceptive and I feel like they had no intention of fulfilling my rebate. Can you say ripoff!!
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