I would like to add my complaints on Norvergence. Again similar story we signed up on 1/19 with Norvergence telling us that we will save 30%, and even today 6/16 we still are not switched to Norvergence. However our Long distance and 800 toll free was switched to Qwest for and like all other Norvergence customers today, our toll free lines and all outgoing long distance services were down. Norvergence claims that it is "national long distance outage", but we checked with Qwest there is no such interuption with their company. It is obviously Norvergence Internal issues.
We are still getting invoices from both Verizon and Norvergence as well as the Rental Bank Preferred Capital. Fortunately we are not yet fully connected and we still have all our lines with local Verizon company, we have requested Verizon to switch our long distance back to them and get our toll-free numbers back. This process will take 5 days which the damage is un-accountable. I also requested Bill Freeze so they will not be able to switch me back.
I am going to refuse paying all Norvergence invoices and since I can not get hold of any customer service like all others, this should lead them to force someone to call ME instead of trying to reach someone. With my phone lines back with Local Carriers, We will not be interupted with phone calls and I will wait for them to send me to collection and take this to court.
With today's outage 6/16, I would be amazed if they can keep this long enough. Looking at all the complaints lately Norvergence shouldn't be looking for new customers.
Anyone filling a lawsuit please add me to your list.
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