On Nov 25th I Called the local Walmart store and notified them that three items I had bought for my children for Christmas 2011 on Black Friday were not in my bags the Asst Manager asked if I had my reciept I said yes he asked me to read the info to him over the telephone off the reciept which i did; he said okay I will call you back. After I placed many phone calls to the store to get either the store manager or the assistant to call me back the assistant manaer finally called me back three days before Christmas he said oops I forgot about you he said let me check into it I'll call you back. Next he called me back and asked if I could fax a copy of the reciept to him at the store I said okay and faxed it to him at the store. He called back three hours later and said he was sorry he reviewed the security tape and believed they items went out the door in the cart of the customers in front of me. He said he would've had me come pick up the items and had them waiting on me at the service desk, but they no longer had the items in stock. He said he would have his store manager William "Bill" Clark call me back he would either refund my money or give me gift cards for the price i paid for the items. I waited three hours for the Store Manager William "Bill" Clark to call me back he did not, so I began calling the store after thirty times calling and being hung up on, I finaly made contact with William "Bill" Clark who told me he had also reviewed the tape and saw my items go out the door in the cart of the customers before me in line they were put in that cart by his cashier. I said okay so what can you do for me? He said I'm saying to you tuff Shxt. I am doing nothing. I do not care about kid's or Christmas cause I don't celebrate those holidays. I asked him for his district managers phone number he declined to give it to me, he did tell me to call the king's hwy store and I would find the district manager. I called the Kings Hwy store was given the district managers name Sandy Hoff and her cell and office phone number by that store General Manager. I called an left messages for Sandy Hoff I never heard from her. Then finally someone who said she was Sandy Hoffs assistant called me back she was not courteous or helpful either her name was April. She stated Sandy Hoff was on vacation and would not return to sometime in early January. She then said; "Trace" (Thats My name) here at Walmart we care even less about kids and Christmas than we do America! We are in bussiness to make money not give charity to customers and their kid's who obviously wasn't paying attention when the cashier (one walmart's emloyees) put the products they bought in the wrong customers cart. She then said have a nice day and hung up. This Was Christmas eve I never heard anything else from Walmart and my children did not get those gifts for christmas even though I had my reciept and had paid for them. I did not in the tough economy have the money to re-buy the gifts.
0 comments