I Bought a Stereo system for 359.00 from walmart in Savannah on 20 DEC 09.. I bought special electronic insurance as well. When i got the stereo home I put it away until christmas eve (was a gift for my daughter) when she opened up the box what we found was a used, scratched Innoperative Stereo that looked like it had been used to prop up someons desk (dents all over case, cracked face plate and about a years worth of Dust and cables were missing. Needles to say her christmas was ruined. I took the stereo Back to Walmart only to have customer service treat me like I Was the one that did the damage and loose the components. I pointed out how could i do that much damage to a stereo that was purchased only 6 days ago. The customer service clerk got rude with me and said that she would not accept the stereo back. I asked to speak to a manager, She told me that she was the supervisor for customer service. I asked to speak to the store manager only to wait for another hour. The manager looked at the stereo and immediatly said that his store did not carry that brand of stereo without even looking at my receipt. I pointed to it on the receipt and he looked at me like i had just stole some of his profits and said that he could give me a IN store Credit. I calmy refused his offer as i had PAID CASH. The manager said it was walmart policy to refund all items back to in store credit or Credit card. I said i believed that it was policy to give in store credit to those without a valid receipt and or those that dont have the CC they charged the item with and that i PAID cash (what the maager did not know is that i USED to work at a GOOD walmart store for almost 5 yrs IN CUSTOMER SERVICE) When they counted back my refund (i have now been in the store for 3 hours) they did not refund the Insurance on the stereo. I wasl ike what about the insurance. They told me it was not refundable. I said that was not acceptable. They said to leave my recipet and they would forward to the head office. I said no. And that I would do it myself. Well here it is 8 months later and many letters and emails back and forth with Walmart INC and still do not have my 80.00 that i paid for insurance on a BROKEN piece of equipement that i never used. I have not been in WALMART since. Theyre practices are ridiculous.
0 comments