On December 15th, my wife purchased an Acer Aspire 5520-5912 a Walmart store with our area, as a surprised Christmas gift for me. On Christmas day, one of our traditions is to video tape the opening of all gifts. So with camera rolling we proceeded to open all gifts. At last it came to the surprise gift. We read all the information on the box and then opened it up to reveal the computer. Imagine my surprise when my new Acer laptop ended up being an IBM ThinkPad (used, broken, no hard drive) and the ac adapter was from a Sony PSP (which I do not own).
On Dec 26th my wife returned the unit to Walmart and was immediately accused of switching the laptops. She then asked to speak with the Store Manager "Gentle Raines". He said he would do some investigating and get back to her. Well, that didn't happen!!!
The next conversation that she had with the Manager he stated that the merchandise left the store "sealed" and that no one at the store did anything wrong. Well... I don't know of anyone that opens a surprise gift before it's time! My wife then stated that we had the incident captured on video tape. The reply "it does not matter". Again he would not accept the merchandise in return.
Well, I've filed a dispute with the credit card company and now awaiting the results. I believe I have made my last purchase at Walmart!!!
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