I used pre-paid services from Cingular Wireless for more than a year, purchasing $20 calling cards for 90 days. They always had a rule that if a customer adds funds within a 14-day grace period after the card expires, all the previous balance would be carried over.
This rule was clearly written on their website for KIC prepaid services from Cingular Wireless. I took advantage of this rule almost always, adding funds after cards expired (sometimes, in several das) and my previous balance was always carried over, but today Cingular Wireless ripped me off. This time a card expiration date was May 13 with a balance over $62 and I purchased a $20 airtime card just several hours after the card expires (May 14). Airtime balance should have been more than $82, but it turned out to be $20 even.
I called customer service and they deny that they ever had a 14-day grace period for balance to be carried over for pre-paid services. I even asked to get connected to the manager and he also denied that they had a rule of a 14-day grace period for the balance to be carried over. I went to their website and the info about a 14-day grace period was missing. Looks like that Cingular Wireless changed Terms and Conditions about a 14-day grace period, but they did not send me a written statement in the mail, or email, or even an short message to my cellphone, as a company with a good customer service would do. They claim they did send an SMS message to all the customers, but I never got it (I never disregard any messages, especially from customer services).
This is the story of ripping me off by Cingurar Wireless. I feel robbed in the middle of the day. Customer service of Cingurar Wireless company is very unfriendly and they just lied to me denying that their Terms and Conditions for prepaid services have been changed.
I have my credit card statements with the dates of paying for Cingular Wireless prepaid services, which prove that I always paid for services $20 every three months after card expiration dates and my last airtime balance of more than $62 clearly showed that my balance was always carried over. Cingular Wireless customer service refused to return my money to my account, so, I will be using their services for the last three months since the money I paid for the last $20 3-months card is non-returnable.
0 comments