My wife's ring constantly has the diamonds falling out. It is in the repair shop more than she has had it the last 2 1/2 years. She actually bought a replacement cheap ring to wear when it is in repair. Kay's store manager gives a different story every time we are there. He once even tried to blame her since she is a nurse being to rough with the ring. Then the one time it came back from the shop to fix a loose diamond there was actually a diamond missing. We noticed before even leaving the store. It was obvious to the naked eye. They seemed surprised and had to look under the microscope (like we were lying) only to confirm and have to send it back out. The salesmen and manager either do not know about jewelery and make stuff up just to make a sale or do not care and will tell you anything. Either is unexceptable in my opinon.
The store manager has been no help. Half the time it is sent out it comes back after the "guarantee" date. They refuse to replace the ring. Customer service by telephone has also been a joke. Even the supervisor did not follow through like she said and contact the store. The only solution we have been given would be store credit and they proceded to try to sell me a ring $2000 more than the one we had.
No one will contact or give out info on the regional manager.
Would have never dreamed could have so much trouble with a ring. Nightmere for customer service. Save yourself from all the frustration. Do NOT go to Kays to buy anything.
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