On 1/4/08 my wife went to the Kay Jewelers in Coral Square Mall. She purchased a 14K gold setting and wanted to have a 1 carat diamond solitaire that was set in another ring set in it. They inspected the diamond and signed it off as having NO chips and NO fractures. It was sent right out to the shop to be worked on. Three hours later they called her and told her that the ring was ready. She picked it up and finished her errands. She was not even given back the old setting.
When she came home she said she had a surprise for me. She held up her hand to show me the ring and boy what a surprise! The stone had a big fracture in it that I could see with my naked eyes! I was fuming. Mind you, this stone was from a $4000.00 ring that I bought her for our 25th anniversary in 2004 so I new what the diamond looked like. It was flawless. This stone was garbage!
I was incensed. We have a jewelers lupe and under magnification there were more flaws! Kay Jewelers had removed our high quality stone and replaced it with a piece of garbage diamond. We went back to the store to find out just what the deal was. The assistant manager on duty had seen the ring earlier in the day and after looking at it he said it was not the stone he had seen earlier. One of the salesmen looked at the ring and he could see the flaw without a lupe as well.
They called the shop and located the old setting minus the stone. Of course the jeweler at the shop swears that he reset the right stone but the store employees and paperwork say other wise. We have to go back tomorrow to see the manager and if she doesn't make this right we will have to call the district manager, the police to file a report and possibly a bail bondsman because I'm about ready strangle some one!
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