My caravan was insured with the above company and subsequently was stolen on the 1st jan. The incident was recorder with the police and a claim made. As the caravan was stolen it was agreed with the insurace company that we could get it repaird and they would pay the fitter as it was untowable. We were then assigned a loss adjuster who has visited the site and agreed we had done everyhthing we could to prevent a theft occuring.
Since then we were sent a statement from the company stating that the caravan was stolen and not recovered, which we obviously said this was incorrect as it was recovered by the police at 4.30 on the same day!
After rec a 2nd statement which stated the caravan did not have an alarm the ins company declined to pay, however we did not sign this statement and i have a copy of this still. They are declining to pay on the grounds that the caravan did not have an alarm?
I have contacted the company and have submitted a formal complaint, and cancelled my policy with E&L. I can not believe how being an hinest person really puts you down the line of respect, maybe if i had agreed to the claim being the caravan stolen and never recovered this would of been acceptable!
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