I started using qwest wireless about 3 years ago. My first bill for a 60$ monthly plan 2 phones was supposed to be around 120$. When i received the bill it was crammed with an additional business plan at 400$ so the bill was about 470 when it was supposed to be 120. Took 3 months to fix that error and they did not ever apologize, just more insults. They are inconsistent with the billing cycles and shut you off for being 30 days late 1 month, then 6 months later shut it down after only 3 days late. When 1 of my phones broke a year ago, they sent me a new phone billed to my monthly bill 3 times no problem. Last week I had another phone broke this time they insult me and say I must prepay for a 29.99 phone. I talk to supervisor and he told me too bad so sad (not in those words) and offered me to be transferred to disconnect my phone. Needless to say I emailed customer service and was treated like an idiot and was told I could sign another 2 year contract and get a nokia piece of crap phone for 29.99 pre-paid. So I disconnected my plan of 60 monthly from the losers at qwest and spent 627 dollars at another wireless provider and bought a 70 dollar family plan and a camera phone and flip phone and thanks to qwest, they will never get another penny from me even if they beg. All I wanted to do was get a nice phone in place of my broken 1 and I got the worst attitude from them now they are out 625 plus my 60 monthly... Avoid qwest and their "spirit of service" (more like spit on you service)... Avoid the qworst. They bite!!!
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