For the past few months Cricket has disconnected my phone becasue the bill was not paid, I always pay my bill on time when I recieve my bill by mail, all of a sudden my bill has not arrived therefore my phone was disconnected, when I went to pay my bill and inquired about why my paper bill did not come in the mail, I was informed, I should be recieving a paper bill becasue I pay the fee to receive the paper bill. I have not changed my plan in any way in order to continue recieving a paper bill.
Then when I go to pay the bill I am charged $3.00 to pay the bill in the store. My son has a phone as well, he does not receive a paper bill instead he receives a text, which I do not, as a reminder to pay his bill then when he goes to the store to pay his bill he is charged $3.00 in order to pay his bill in the store. Why, I ask are we punished as a customer and charged a $3.00 fee to pay our bill?
When a bill is $48.15 and is text as a reminder and go to the store to pay the bill that very day the cost is $51.15. If we are text a certain amount it makes no sense that we have to pay a fee in order to pay the bill to keep our services... Cricket is ripping people off by charging $3.00 as a fee in order to pay the bill. Why do we pay a fee to pay a bill? My plan is a $45.00 plan yet I have to pay $51.00. Makes no sense and Cricket should be investigated as to why they charge a customer to pay theri bill...
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