I got cable service thru time warner cable back in December. Well I was aware that cable bill would be a lot of money but that was not even the issue, however, I was never told that I would have a limit to how many movies I could rent via PPv or on demand or otherwise. I had a cutoff limit and because I reached this unknown limit that no one ever told me about I do not have access to other ON DEMAND channels that are supposingly free. I.E., BBC on demand and PBS kids on demand and food network on demand and etc...
So I have reached my limit which I never knew existed and yet I have not been able to access these other free channels according to my fifth call in the last few weeks and two service tech trips out to my house I guess because I went over my unknown budget as far as paying for any ppv movies or on demand movies it then interrupts my ability to view the so called free channels (that is not really free I pay to have access to all on demand items in my bill), but not the non paid on demand channels like bbc america on demand food network on demand and cartoon network on demand and etc...
They are supposingly on the same network, but this is nothing that I was ever told nor was said when my service was hooked up and never mentioned until today via customer care dept. On 4 5 04 after numerous calls and serv tech visits to home and restting kmy cable box; that makes no sense. The limit makes no sense in my opinion either since I am a good paying customer and a couple of months I paid way over what was actually due. If my bill was 150 dollars I may pay 250 dollars so I would have a credit the next month. But I have a rental limit.
No one ever mentioned that ever and the fact it intereferes with non chargable on demand items because hey are on the same network is ridiculous and the customer care people in the company are beyond stupid.
I just feel like I am not receiving all my access to my cable becayse of these hidden rules and I do feel as if I have been screwed. I feel as if I am paying for 100% of their service and I am only able to utilize 75% of it and I am a good paying cutomer who has a cutoff limit for movies and etc... Is that not something that should be done to customers who do not pay in a timely fashion?
Come on time warner. I just think all of their services incl. Cust. Care is just beyond functioning. They are like a 2nd rate co. Or almost like a sub prime cable company.
I feel I have been used and ripped off and my excellent paying habits and all have been disregarded and I feel like I am guilty before being proven innocent. Just beware of all of the things the cable company does not make you aware of. They suck!
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