I have been a cable customer since was in this area. With, service was fantastic! The cable boxes worked well with the service, and we had hardly any outages, if any. On Demand was perfect and highly responsive. Then Comcast came in.
At first the service was okay, except for On Demand. On Demand refused to work for 6 months! We had to pay for those 6 months of no On Demand service! When On Demand started working again, the more serious problems started: box kept freezing up, slow to respond, pixeling, frequent On Demand outages, complete outages of service (not suspensions, technical problems).
We have Scientific Atlanta cable boxes in this area, but any other Comcast area I've been in has newer Motorola cable boxes. From what I've seen, those cable boxes are much more stable than the ones we have around here. I asked Comcast many times to bring out a Motorola cable box, but they refuse.
All we want is a Motorola cable box to be installed at our residence, and finally have the service we've been paying for. Come on Comcast, get your technology updated in this area!
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