Empire Carpet is a scam. I had carpet installed last year @ March. No interest for 1 yr. I've never received a statement from their finance company (Wells Retail Service) nor did I receive any emails about the loan.
I phoned Empire on April 5 inquiring about a statement and the rep who went by the name "Kalil" stated he would send it out. I never received one. I phoned again in May, no statement was sent.
In Mar of I've been receiving calls daily to make a payment. I explained to the reps what happened, and I would be willing to pay only if they start the special over because of their negligence. They are not willing to do so.
This is a scam and this is how they make money.
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