Saw the infomercial for magicJack and it sounded like a good way to save money. I called phone number they gave to place order, it was 95.5 Radio Station advertising for magicJack on TV. They were offering two magicJacks for the price of one, $19.95 on a One Day Only Special with a 30 Day Free Trial period. Your money would be refunded, 100 % guaranteed if you returned item within the 30 day Free trial time line.
I ordered the magicJack for a total of $19.95 to be charged to my credit card. 100% Guarantee money refund if you didn't like the product. I thought how could you go wrong.
The $19.95 charge from magicJack was showing in the Check Card Hold section on my March statement so I expected to be receiving my order soon since the $19.95 had been authorized by the bank. Nothing came for several days, so I pulled up my statement to see when the $19.95 was withdrawn. It was not there anymore. No funds were ever withdrawn, nothing from magicJack at all.
A few days later I received a phone call from magicJack. They said my order was ready, but they needed my correct address to send it out. I gave them my address again. When I finally recieved my order, there were FOUR magicJacks. I was only supposed to get TWO for $19.95.
I pulled up my bank statement to check the dollar amount they withdrew. I figured at worst it would be for $39.90. They withdrew $421.08 from my account. This put my account in overdraft. My mortgage and power bill payments had bounced. That made me sick. To make matters worse, they both bounced two times. Now that was an additional $140.00 deducted from my account. That is a total of $540.00 not including additional charges from the mortgage and power company will charge me.
I am retired on disability and have a limited income which I receive once a month. Not much left over after my monthly bills, groceries and prescriptions. So I really watch what I spend.
It took me two days to finally speak to someone in billing about this outrageous amount they withdrew. The woman said I was billed - NOW GET THIS - for FIVE years in advance for each magicjack. Remember I only ordered one, but they sent me four. For one unit that would have been $99.75 total. Thats bad enough but now it's four times worse. I am lucky I can pay the bills one time a month, let alone 5 years in advance. I don't know if I will live that long. Who in their right mind would pay any bill 5 years in advance and for what reason. That is absolutley insane.
She also said it could take 6 weeks for a refund. I can't wait that long for my redund. My mortgage and power company want their payment and I do not have it. I am at my witts end. These people are so rude it's pathetic. They overbill you, then keep your money for 45 days in their bank and get interest. You do the math, all those unauthorized overcharges times the number of us who were the target.
I hope they do get investigated for fraud. This guy should be ashamed of himself. Watch his video clip on their website. He has his young daughter helping him promote his product. Also has a clip fro CBS news advocating the magicJack. I sent them a complaint via e-mail today. I am also going to file a complaint with the Federal Trade Commission and the Better Business Bureau just to make me feel better.
Theft By Deception or Theft By Taking, either one fits his SCAM. That is a felony.
Paying for a phone service five years in advance. What an idea he had. Not bad enough his product is junk, but lets overcharge and hold onto the money for at least 45 days to get daily compound interest we can earn. Any refund should not take longer than 7 to 10 business days to complete. Must not have anyone in accounting but himself. That's why it's almost impossible to get anyone on the phone. Plus he has no e-mail. If enough people complain loud enough maybe someone with power will help put this guy out of business and put him where he belongs. You figure it out.
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