I had switched two lines into a flexpay account with tmobile. With the flexpay, instead of having to pay a deposit, you have to prepay your monthly service upfront.
I paid 150.00 for a month of service for a family plan. I realized that I wasn't able to have some features so I switched to a "regular plan" within two weeks of having my flexpay account.
Tmobile told me that they would prorate the amount that wasn't used and send me a refund check for 60.98. I waited three weeks and never got a check.
I called yesterday and was told by a different agent that on flexpay you pay for the month, so if you cancel you are NOT entitled to any refund. She explained that flexpay is just like buying a prepaid minute cell phone but Tmobile made a fancy name for it.
I understand that if I pay for 50 minutes on a prepaid card and don't use the minutes I am not entitiled to a refund of the unused but flexpay was supposed to be a better alternative than that.
Overall, if you were to pay a deposit you would be treated like a "normal" account and have all priviledges, but now Tmobile has flexpay to seperate good credit from bad credit. And they treat those with bad credit really bad.
I asked where the 60.98 was going to go and she said that it paid the service that I didn't use. What a joke. I asked to talk to a supervisor and was told they would call me back, which they didn't.
Anyway, I have had Tmobile for several years and am satisfied with the service, however, flexpay doesn't pay. Buyer beware if you have bad credit stay away from Tmobile becuase they will take advantage of you. Stick with Cricket or something comparable.
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