I have been on the phone with their incompetent outsourced office for
three days. My "My T Mobile" account offered me an upgrade, but I needed
to change my plan to a better web service to get the phone and could
not make the change on line because I have FlexPay. When I called they
charged me 78.06 to make the wrong change. Then they tried to charge me
21 to change it to the correct plan.By the time they got it to the
correct plan the changes canceled out the upgrade option. That being the
case, I no longer wanted a change in service plan or an extension to my
contract term. After fighting for another day and a half with their
call center they finally agreed to put my plan back how it was and
refund the fee. Now another day later the fee is charged to my bank
account but T Mobile says they have no record of the fee. They actually
told my bank to give me back my money but that they have no intention of
giving the bank the money. Obviously, this does not set will with my
bank, which made no error. How does a communications company loose a
digital record? If the money is not refunded my bank is filling a charge
back. At least my bank is backing me up, even if T Mobile won't.
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