Complaint / Review
FedEx Ground
Dell Laptop Delayed by Security Issue Notice Two Days Running

Everything I heard about FedEx's slow and bad service is true after all. After experiencing it myself 2 times, I am enraged!

I purchased a laptop from Dell online on May 15th. It arrived in New Jersey on the 26th, OK, no problem so far, but it all starts when it is time to actually do the delivery. My tracking number info said it was loaded on the truck, ready for delivery, at 08:16AM (in transit). I waited the whole day for this package, missing work and all. Now, at 06:00PM, I received an e-mail saying there was a security issue at the recipient's destination. What is that supposed to mean? I called FedEx, and they told me not to worry, it would be delivered tomorrow.

The same thing happened again the next day. Now I am very upset because I need my notebook right away for my job and other things, so I called them to schedule a pickup. They said it was not guaranteed it would be available on Saturday because ground drivers take their trucks home. What? So today is Friday, and I will snap if I do not have my notebook by tomorrow. If I have to wait until Monday, forget it, I will be furious. My final conclusion is that I will never, ever use FedEx shipping service again!