I ordered products from a well-known, reputable company, which shipped my package via FEDEX GROUND and provided tracking info. The tracking showed the package arrived in Brooklyn on Dec 29. I waited until Jan 2 to call, even though they already had notes that they were attempting delivery. I never received door tags. They then said the package was on the wrong truck and assured me that on Saturday, Jan 3, I would have my package. This is now FEDEX HOME delivery, and how they switched from the GROUND service I paid for is unknown. I called every 2 hours on Saturday, Jan 3, and there was no package.
On Monday they are closed, because they operate Tuesday through Saturday. No one can tell me what happened on Saturday, which is not even noted in the tracking. On Tuesday I spoke to managers daily who assured me, just like on Friday and Saturday, that the package was with the driver on the truck. They place me on hold, call the driver and give instructions to deliver my package, and tell me to call the facility early in the morning so I can reach the driver. Oh, and the listed number for that facility is not in service.
On Wednesday, Jan 7, I called at 7 am. They told me the driver came at 10:30 pm and no one answered. I explained that my window is by the door and I stay up until 2 am reading, and NO ONE CAME. WHERE IS THE DOOR TAG, IF SO? No answer, but they apologized oh so graciously and told me to try again a little after 9 am, when they would get another manager. I called again around 9 am and got a rep who told me it was nonsense that no one had been to my house, period, and she got me another manager. That manager assured me I would have the package, but very late, after 9 pm. It is day 10, 10:48 pm, and no package.
If you try to pull up the site for 100 Morgan Avenue, it looks like a franchise, and they are asking regular people to deliver for them to homes. I want to know where my products are. I hope they have not been tampered with. I suspect someone who knew the company I purchased from got a Happy New Year courtesy of me. And all these thieves can tell me is that it is on a truck!
Going all the way down there to pick it up is going to infuriate me. They already messed up my appointments, with me waiting in the house for days. It is beyond an inconvenience. We pay for shipping but have to go and pick it up ourselves? Do you know how much my tank drinks? I call them a ripoff because I never paid for Home Delivery, I paid for Ground. I know they must not want to drive over here for one package. I have been asked twice if I do not want to come pick it up myself, how ironic since the package is saddled to the driver at all times! Either they are being cheap by not burning their gas for a mere 11 lb package, or they stole my products or misplaced them. Then they have the heart to advertise on their website to switch from DHL!
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