Open complaints against Comcast Cable with Kansas Attorney Generals Office: Deceptive Billing Practices.
I have been a customer of Comcast Cable for approximately two years now, and have, as well as others, been erroneously billed for services not provided or not requested. I, as well as others, have submitted complaints to the Kansas Attorney Generals office and there is an open investigation against the Comcast Cable. Others that are Comcast Cable customers need to be notified as well, and to please file a complaint with our state Attorney Generals office if you feel that you have been billed in error. Please look at you statements going back as far as possible. Comcast Cable has billed me for:
1) Services not rendered. Comcast Cables digital phone line, internet service, and cable frequently go out. I, as well as others, have gone without phone service for hours and days at a time as well as dealing with internet connectivity problems and cable outages. When I originally called Comcast Cable to report these series of outages they were ineffectual in fixing the service for quite some time, and when I demanded that they credit my account due to downtime the Comcast Cable representative and billing department refused to credit my account. Comcast Cable, as well as other providers, is required per law to credit for lost service and due to an Attorney General complaint with the state of Kansas I was credited about $75.00. Upon speaking to one of the employees in the Attorney Generals office, I was told that there is an open investigation into Comcasts billing practices and to send them copies of my bills.
2) Household wire service. I recently noticed that Comcast Cable is billing me $1.25 per month for some Household Wire service that I never requested, and they have been billing me for this service since the inception of my account. I looked at my work order, and this service was never itemized on my bill so they just arbitrarily started billing me for the service. When I spoke to a Comcast representative, once again they refused to credit my account and told me I should have noticed it sooner and that is why they werent crediting it to my account. Upon talking to a few other Comcast Cable customers, I have found out that this charge is also being applied to their accounts and they never asked for the service, so once again I have filed an Attorney General complaint.
3) CHSI service. Since my complaint, they sent me a letter stating they have audited my account and have found that they havent been charging me for CHSI service ($9.69 per month) and this would be added to my next billing statement. They failed to explain properly what the CHSI service is in the letter, and I believe they are billing me for this out of pure spite since I have reported them to the Attorney General.
Comcast Cable owns additional businesses, one specifically being NBC. This company is completely arrogant, obviously feels they are above the law, and must be held accountable for their actions. If you or others you know have experienced billing problems with Comcast Cable, please write your state Attorney General, local BBB, and the Federal Trade Commission (FTC). If enough complaints are lodged against Comcast Cable, or other businesses for deceptive billing practices, our government will have no other choice but to look into their business activities and take action.
Hold corporate America responsible; take action!
0 comments