My home was hit by lightning over a month ago, damaging my Compaq Presario. Since I broke down and bought the extended warranty (after being solicited to do so 4 or 5 times), I felt confident that this repair job wouldn't be a problem. After a couple of weeks of waiting I finally called to check on the status.
I was told they had "parts on order" and that was the delay and it should be ready that week... That was two weeks ago. I thought it was rather strange that BEST BUY didn't have the parts necessary to fix my computer on site. I figure they are waiting for warranty parts to come in, which is ridiculous. They could use the warranty parts to put back into their stock, and use what they have already... My biggest irritation about this is the lack of communication... I still dont know what "parts" they are ordering, and they still dont know when my computer will be fixed.
I have spent thousands of dollars with Best Buy on Computers, upgrades, software, DVDs, music Cds, Televisions and more, and detest the un-caring and ignorant attitudes of their representatives. "Just Get that Money, and say whatever the customer wants to hear... Then forget about em."
And when they check my reciept at the door, after just watching me check out, I leave, feeling like a teenage shoplifter. The only crime here is how they treat their customers after they have spent their hard-earned money.
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