I bought a cell phone from a Sprint PCS dealer back in May. The phone i bought was 180.00, more then I wanted to spend, but there was a 100.00 rebate. The salesman said I would get the rebate in 8 weeks. That was fine with me. Since about the 4th week after I sent in the rebate, I started checking the status online. All it kept saying was it was being processed. Finally at the end of July, it said it would arrive in 10-12 days. It is now almost October 1st, and it still has not apperaed. I have called several different times (like 10-15 times), and they treat me horribly. I have been calm, reasonable, and have yet to raise my voice, even though they employee such stupid people.
Then, on a totally different matter. My husbands bill (we have them on 2 seperate accounts, since I get reimbursed for my airtime for work)., has never came to our house. He has called twice to get it changed, and thought it had been, but it never showed up. I checked online, and saw it was due. I called Sprint, and tried paying with a credit card on the automated machine. It denied it because the addresses did not match. I talked to a person, same thing. This was at 6:45, and I was irratated, so I rushed to the store which closed at 7, and was a little ways away.
I got there, and explained the situation to them. I gave them my husbands password, and they were more then willing to help me. The manager had no clue, and i started getting upset, so a hourly employee came over, and helped me then. He looked on the account, and told me they only changed the address in 1 screen, and that it had to be done in 3 different screens. It still did not want to take my card then. He finally after about 25 minutes, got my card to go through. There is 1 decent employee in the company I have discovered. Though he had no clue what to say about the rebate.
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