In April we bought 2 phones on a family plan. The phones cost a total of $140.20, includes tax, with a rebate of $50 for each phone equally to $100.00 rebate. They applied it to are next months bill. But we explained the the Sprint store employee that we were concerned we wasn't going to have the money to pay for the $140.20 plus the monthly bill of 69.99 and taxes all at once when we got the bill. He told us to call sprint and that we could set up a payment plan arrangements. A few days later I called sprint & told them about what the Sprint store employee said, that we could set up payment arraignments. We were told by the Operator that we couldn't set up a payment plan for our bill until we were actually late. The Operator said when we got are next bill, pay what you could and then call back about a week later to set up a payment plan. We paid what we could on the sprint bill and aprox. $200.00 was left. We called a few weeks later to set up payment plan for the late part of the bill. We were told that the payment plan was set up for us and that we could pay some of the bill a week, then pay so much every other week. After setting up this payment plan for the late part of the bill, we got a letter a few weeks later telling us to pay the bill in full and that it was late. We called again and explained what we had set up to the Sprint operator. The Sprint Operator set up another payment plan arraignments. Again at the end of may we got a bill saying if it wasn't paid in full it would be disconnected by then end of June. So we AGAIN for the 3rd TIME called sprint and told the Sprint Operator what we have been told and about the PROMISED Payment Plan Arraignments. She went on to tell us that Sprint does not set up Payment Plan Arraignments. She said that she could not honor or set up a Payment Plan. So after arguing back in forth with her for about 15 minutes, I finally said "fine you don't want to honor what your company has promised us on the Payment Plan Arraignments, and have lied to us, then we will file a complaint to the BBB & usacomplaints.com". Her response was "If you want to go ahead". I then asked to speak to a manager and finally got one after about 20 minute wait time. I spoke to a Sprint Manager named Matt, he refused to give his last name or badge number and/or employee number. We explained again about what we were promised and was suppose to be set up for a Payment Plan Arraignments. He told us Sprint does no such thing and never has. I explained that we have been told by 3 sprint employees that you can and it has been set up. He again said they can't. I finally demanded that they honor there promise of setting up the Payment Plan Arraignments. He refused and would not honor what we were promised. I told him "If you are not going to honor what we were promised by 3 of your sprint employees, then I will file a complaint with the BBB and usacomplaints.com". His response was "Go ahead, I don't care what you do"!
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