Every time I've ever made any kind of change with Directv they have always charged me wrong. Then when I call to get it changed it's someone who can barely speak English or has such a thick accent I only get about half of what they say. I finally thought I found a way around it and asked for an email confirmation for changes and credits. I still have to call back and about 30 minutes later it is fixed.
I canceled my service and was told I will owe $20 for early termination of the contract. It will be due once the equipment is received. I am still waiting for a charge of some amount that has never been discussed to hit my bank account.
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