Just plain rediculous. Unfortunately I am another victim of this ravenous company. The previous complaints listed here and elsewhere on the internet have also happened to me. This company charges excessive hidden fees.
I run a web-only business. For several months at start, they charged a fee for what they claimed was for supplies for my terminal. I explained that I do not use a terminal, eventually they agreed that the charges were not valid, and that they would send a check. It never arrived, and then the next month they charged the fee again. Finally after several calls, wasted time, they reimbursed the invalid fees for 3 months of invalid charges. This was episode 1.
Episode 2, I was not told about the $7.30 dormancy fees. Found out the hard way that this is in addition to the minimum discount charge (which is what I thought IT was for), but it was placed in fine print in the contract. Thanks guys!
Then Episode 3, they charged the unexpected $99.00 annual fee, apparently the "sweet-talking" representative forgot to disclose that one to me as well. No warnings, just slapped with the fee.
Now here's the latest, Episode 4. After the 1 year annual fee, they raised their charges, and added $39.95 a month in additional fees! When I called to inquire about these charges that I was getting, they told me that they raised my minimum discount fee, added a security fee, and an iaccess fee? This now raised my processing expenses to over $75 a month!
Seriously keep this in mind when you consider signing on with this company! I placed a call to "customer care" and they have agreed to drop the $39.95 charges to $10 a month, but all the other fees are to remain. They were very friendly until I mentioned if they were going to refund the previous 6 months of unauthorized fees, then the tone changed drastically, and threatened with "your under contract with us for 2 years, and if you want to break contract, then you will be charged a $250 fee, it's legal". He also told me that I will have to notify them in writing over a month in advance that I will not renew.
Obviously this is an extremely shady company, who masters the art of trickery and suckers many small businesses and sucks them dry. They blamed the fees on "our way of recovering expenses for the credit card companies that charge us for your account". Sounds like a line of bull to me. If you are prepared to have your $25 a month processing charge inflate to $75 a month, go with this company. Keep in mind that it will be actually $85 a month when you factor in the annual fee, and if you want to dump them, it's another $250! Obsurd! I can only hope that someone reads my complaint prior to signing on, and saves themself the troubles that I have experienced!
In total, I have lost over $400 in additional fees beyond the agreed upon charges at current.in addition, just about every one of the settlements that I have received has been the "non-qualified" rate. They have told me that maybe there was missing information when processing or something like that, but that is not true. This company operates like a scam artist, and is practicing unfair business principles. This company needs to be held accountable, people need to be aware.
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