I have had a Cingular phone for a few years now, and repeatedly fought the over-billed wars. (And they want us to allow them to take it out of our bank account directly?)
My particular complaint was while in Washington DC, I called Cingular and asked whether I would incur roaming charges if I made calls. I have a preferred nation plan. I was told no. I also explained my grandson was with me, also a congular customer, and wanted to know if we could know if he would know if he would be billed for roaming by having roam or cingular extend show on the face of the phone. The representative indicated that was correct: cingular phones only charged roam or extend when calls indicated such. I asked the representative to make a note of that call.
Then he gets a $300. Bill for calls made in Washington! When I contested this, I was told since he had a different plan his phone did not show roam or cingular extend. (This has not been our experience. It has shown roam at other times.) When asked to explain why the representative would have told me it would I was told, "She probably thought he was on one of your lines." NOT.
After years or arguing about astronaumical charges: too few minutes, bad transission, misunderstanding about night-time versus mobile to mobile minutes, etc. I have finally cancelled my service. They cut off my phone so quickly I could not retrieve my phone numbers from the system's phone book.
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