Using my cell phone in my calling area I have been charged over $300.00 in roaming fees. These erroneous fees have shown up on my bill for the past two months. Cingular will no longer remove any incorrect charges. I was told I would have to switch to a more expensive plan with less minutes that I have now to stop incurring incorrect roaming fees. This is unacceptable!
After having my plan for two year without any incorrect charges, since the advent of their new "no roaming" plans, Cingular is trying to get long-time, loyal customers who are happy with their plans to change to more expensive services.
Moreover, Cingular, admittedly, does not inform customers on the phone display, or in any other way that the phone is roaming. One would assume when using it in his/her home area, it will not be charging. 45 cents/min. This is not the case. I find it unlawful for Cingular to charge customers without notice. Especially when these fees are incorrect.
Since Cingular can not honor the terms of my contract, by allowing me to make "free" calls when in my home state, I asked that I be released from my contract (without fees) due to their breach. They said no, I would have to pay for that too.
Utimately, Cingular is charging fees no one can prove to customers who are within the range of thier contract and have been provided no notice. Cingular claims the only way to not incure incorrect fees is to change the terms of the contract, where the customer pays more and gets less. THIS IS A SCAM!!!
K
New Jersey, New Jersey
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