Back in 2007 I added a line on my cingular account (before it was AT&T) for my roommate at the time. He moved back home to LA around May. He called me around July to ask if he could take his number off my account and open his own account. I said that was fine with me as I no longer had to track him down for his phone bill, I thought nothing more of it as the number is no longer on my monthly bill that came to my house.
Then on Friday October 9th I had a phone call from BCR collection agency saying I owed AT&T over $300. I told them I had credit on my account and who are they. They had an address for me in MS. I am orginally from England and have only ever lived in VA and moved to TN in March of this year. I told them this was fraud and I was calling AT&T. They gave me a hard time and I told them to stop calling me that this was not my debt and fraud. I then called AT&T right away and went through to the fraud department and made a report.
Next day the debt collectors called me again and I told them to stop calling me that I had been in touch with AT&T and there was a fraud case with them pending. They said how do we know, I said call AT&T. They were not easy to deal with at all, very pushy and rude. I called AT&T and told them to get them to stop calling me as it was not my debt. Then we looked further into the case. Come to find out it was my old roommates phone. What AT&T had done was done a relocation on my account so he could have a phone with a LA area code and sent the bill to his address. They made all these changes to the account with my permission or knowledge. My old roommate was not an authorized on my account, it was mine alone. AT&T say this is my debt. I have asked them for proof I authorized this with my signature or voice, they don't have anything. I said how can you say this is my debt with no proof? Get this, this is AT&T's policy. Anyone who has the last 4 of your social security can make changes to your account, they don't need to prove they are the account holder. My old roommate does not know any of my personal information. He is a Police Officer in LA and I hold a Private Investigation Licence. I am very careful to where my personal information goes.
I don't understand how they can say this is my debt when I have not authorized it and they have no proof. I also want to know how they protect there customers? I have got in touch with the BBB to resolve this and still going though it even though an AT&T rep in the resolution department has called me twice and says it is my debt. I hope no one else has to deal with Arash Rahnama as he has not resolved anything. He has stated my roommate has lied to me and knows my personal information. Where do I go from here? I need help because there is no reasoning with AT&T and this is going to affect my credit if I don't resolve this issue. My roommate says he paid them and even moved his phone to Verizon which he could not have done until the bill was paid in full. I tired of getting the run around and getting know where. Help
0 comments