On October 21 at 11:23 am, I called Chris at the UPS Store in Perrysburg, Ohio to have our mail forwarded to our new address.
On October 22, she charged our Visa card $13.24 for mailing services.
As of today, October 28, she still has not forwarded our mail, nor have we been offered a refund to our account.
After numerous calls to the Tudor family's store went unanswered, I was forced to call the Perrysburg police department for assistance. An officer went to the store and was told by Chris that she had notified the Postal Inspector regarding the "lost mail."
I have good reason to believe that the mail was never sent and that these people have pocketed the money.
I had the misfortune of obtaining another UPS Store mailbox at another location in Ohio. The owner of that store took our money even though she was about to go out of business. I contacted her landlord after finding the store locked and closed up. He told me that she hadn't paid any rent in four months.
UPS refuses to do anything about the people who run these stores, even though their corporate name is on the business.
We now have the additional expense of hiring a private detective to find out what happened to our mail, and a small claims lawsuit.
Please take my advice and use another mailbox rental service if you need one. They come in handy while relocating to another city. Please check your yellow pages for other mailbox rental services.
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