I orderded or was conned into getting Direct TV bundled with AT&T for internet and phone service, April. I have a written contract that the price for all three was to be $99.00 total. I got my first bill from Direct TV for $82.00 plus a big bill from AT&T totaling $150.00. I called Direct (the first of many calls to come) and they said it would be less next month and knew nothing of AT&T charges. The next month I got a bill for $72.00 and another big bill from AT&T. My bill from Direct remained at 72.00 per month which I paid ontime every month and kept records Thank God!
June Direct informed me it did not get my June payment I had sent in Money order form. I told Direct I would call Money Gram and put a stop payment on that money order and get a replacement and send to them I also ask them to return the money order that I'd had a stop payment on to me as Money Gram wanted it for their records. Direct said sure and put a note on my account. I sent Direct the replacement money order July 6. Direct told me they did not get the replacement money order. I ordered copies of the replacement money order front and back and found it was cashed July 10 by Direct TV. I faxed copies of the money order. Direct said they did not get the fax! I know they did!
In the meantime, Direct had found the first money order that I had put a stop payment on and presented it for payment. It was returned not paid. Direct charged my account late fees and a returned check fee, by this time I was not suprised.
I have averaged calling Direct TV for 3-4 day out of every month since I have been a customer. My bill has never been correct. I could not believe a word they said. It is like one hand does not know what the other is doing! No Communication! I was getting nowhere with customer service! I cancelled my service Oct8. Returned their equipment. My credit card was charged $454.57 on Oct 15.
I have written to the BBB and FTC regarding these charges I do not owe because Direct has broken their contract. I will fight them with everything I can come up with. I will not pay this I have also filed a complaint against my credit card because I told them not to accept charges from Direct and a note was put on my account to this effect.
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