Purchased Tracfone for my father in 2006 and would purchase one $100 card per year and no problems UNTIL the phone needed to be replaced.
Paid for a phone card in January and had to purchase a new phone April. Had phone number and minutes transferred to new phone. New phone wouldnt make outgoing calls and minutes transferred didnt transfer
Called Tracfone, and after an unreasonably long hold time and another 30 minutes trouble shooting I was told I needed a new SIM card.
New SIM card arrived but I couldnt activate because I needed to purchase an airtime card in order to activate. Called Tracfone, and waited about 20 minutes on holdI finally get a CSR and explained my issue, that I had purchased a $100 card a few months before and wont even use those before they expire, AND the phone problem was *their* issued not mine. I got no where and ended up purchasing a $25 airtime card, this card was supposed to extend my service from January to June 30
Phone was working but still did not show my transferred minutes and showed by end of service as August 28.
I called and was assured by the CSR that despite what my phone was reading, my service was good until June.
July, unable to make long distance calls. Called Tracfone on several occasion over the next 10 days trying to get issue resolved. Never did and gave up.
August 28 my phone would make or receive calls!
Called Tracfone yet again. Was told phone would be working within the hournever did get an answer to my question about why this happened and how to keep it from happening again. Four hours later, phone still is not working.
Called yet again. I kid you not; I spent 30 minutes waiting for a representative. Transferred to three different people to try and get phone issued resolved and phone workingwas now being told that they (Tracfone) put my phone on the wrong carrier (apparently they use GSM and CDMA carriers) and I need another new SIM card!? Not sure I buy this story. I ask if I am going to be required to purchase yet another airtime card and was told no, I guess not all I can do is wait. BTW, I spent an hour and 43 minutes on the phone trying to get this resolved.
During my last phone call to Tracfone I asked for a refund on my minutes since they seemed to be unable to provide the services that I paid for and I have giving them multiple opportunities to correct the problem. They completely ignored my request.
Defiantly will not be purchasing any more minutes or using Tracfone once this is over with and will tell anyone who asks to go with another company
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