About 18 months ago, I purchased a 19-gallon Husky air compressor from my local Home Depot store. I normally use an air compressor for small tools and small jobs around the house. I paid 250.00 for this air compressor, which was a relatively good price. The air compressor had only been used 10 to 15 hours since I purchased it when it quit working three weeks ago. I took it to a local authorized repair center for evaluation, and two weeks later they told me it was beyond economic repair. The pump motor had failed, and it would cost over 200.00 to repair.
I called Home Depot concerning the length of time I had used the product and asked if there was any type of warranty or assistance I could seek from them or the manufacturer. I was treated very harshly by the customer service person at the local Home Depot. She referred me to the manufacturer, which was the wrong one. Husky is manufactured by over a half dozen companies all over the world. I finally found out it was manufactured by Powermate. After I explained the situation and asked for assistance from the company with the repair, I was told I got what I had paid for and that if I had purchased a more expensive compressor, maybe it would have worked longer.
I realize that, given the length of time from purchase to failure, there was no hope of a warranty replacement of the entire compressor. However, given the amount of time the product was used and how it was used, I would expect them to stand behind their product and at least give me a discounted price for the part to fix it. Instead, I paid 250.00 for something I hardly got to use, and Home Depot, Husky Tools, and Powermate will never see my business again. And given the attitude and animosity I got for asking, I do not think any of these companies care.
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