On August 4, I went to the UPS Store (Store #4571) on Trimmier Ave. in Killeen, Texas to have two framed certificates packed and shipped to an APO address in South Korea at a cost of $193.41. The cost to ship the package was $162.90, with the remaining amount for packing. The package weighed 15 lbs. and measured 36X6X30 inches.
When the package did not arrive by August 29, I emailed store 4571 from my children's home while I was in South Korea on August 30 and 31. I never received a response. On returning home, I went to the store on September 8 to inquire. The manager said they could do nothing for me and that it was the problem of the USPS. I asked why I did not receive a reply to my email, and her response was, "Sorry about that." I then went to our local USPS office, where they researched it and found that the store had sent the package "space available" and it was still in transit. I was never advised that I paid that much money to have a shipment go space available.
The package finally arrived on September 14, 41 days after shipping.
I emailed the corporate offices of The UPS Store via their online form on September 8, 11, 12, and 28. Each time I received an automated response that I would be contacted by the UPS Store. I have yet to receive a response.
On September 12, I filed a complaint with the Better Business Bureau. The complaint was forwarded to the local UPS Store on September 14 with a suspense date of September 24 to respond. The BBB contacted The UPS Store on September 25 and gave another suspense date of September 28. Based on the foregoing, it is clear and unequivocal that The UPS Store does not care about its customers.
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