On May 14 I ordered pillars and candelabras from the Centerpiece Store, by speaking to Doug on the phone and was told I could expect my order by June 11. My order didn't arrive so I called and inquired and was toldJune 29. It didn't arrive so I called again and was told sometime in July. Icalled again on July 15 and was told "next week" and when I inquiredagain on August 4 I was told by Doug that the order had shipped. On August 21 I reached Doug by phone and told him I didn'treceive the order so asked where did it ship to? He said he'd look into it. On August 26 Doug told me the pillars had shipped but wasuncertain of when the candelabras and unity candle holder would be shipped. Because he could not indicate when the Candelabras and unity candle holderwould ship I requested a refund of the balance which he stated to me was$455.70. He told me my money would be refunded on August 30 and thatI would receive some sort of compensation for waiting so long for my order. Idid not receive the refund. I emailed 3 inquiries as to why I had not receivedthe refund and asked what sort of compensation I would be receiving. Theresponse I received was for the tracking number of the pillars and the amountof the 'credit' I had on file, which was $455.70. I did receive the 4 pillarson September 9. On September 10 I emailed Doug that I received thepillars and would either like the refund or the Candelabras and not a storecredit. I did not receive a response. On September 24 I reached him byphone and he said the candelabras were in the warehouse ready to go and would ship the next week. I called Oct 26,27, Nov. 4 and 5thand have left messages because there is no answer and I have not yet been calledback. I filed a complaint with the Better Business Bureau and he has yet to respond to the second notice. This isn't a new business, it's been around since 1997. I see he now has 20 complaints filed. Mine was the 16th a month ago... He'll likely just file bankruptcy and everyone will be SOL. I feel sorry for him, if money has him so tightly wound up. He can keep mine if he needs it so badly. I just hope he doesn't scam someone else!
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