I called in my order as the person I was sending the gift to lives an hour out of Vancouver and I wanted an assurance that they would receive this birthday gift on time. I was told there would be no problem to deliver on the day I requested.
1) Sadly, the item was not delivered on the requested day.
2) Customer service said they called me to advise of the delay. There was no call; I have caller ID and I was available all day. I later did get an email however, apparently it was too late to change the order.
3) Item was delivered the next day when the recipient was away on vacation.
4) I ordered a Fruit & Cheese Basket and asked that they include some crackers.
5) Apparently, they ran out of cheese..!
6) Crackers (which I paid extra for) were not included.
7) Cookies were included (as per their policy they can substitute anything they want).
8) The recipient finally got the fruit & cheese basket with no cheese or crackers, not on the day requested, and said to me, "I do hope you didn't pay a lot for this gift, it was very disappointing".
9) Total cost $85.00
10) Satisfaction level? - extremely low
11) Will I use BLOOMEX.ca again? - No
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