This is the 2nd chapter to my original review of Bloomex entitled "Purely Premium Basket." In short, the gourmet food basket I ordered for x-mas for my in-laws was not delivered for an entire week despite my receiving an e-mail saying it had been delivered successfully. It took me forever to get any help (hours spent on e-mails and phone). Finally, In frustration I sent an e-mail to Michelle (sp?) the head of public relations for bloomex. She was apologetic and helpful, although I was refused the refund I was seeking, she did give me a credit, but what really impressed me was her promise that the original basket I ordered would be promptly delivered to my in-laws.
It was delivered 5 days later, and was exactly as the same they had received in error.instead of the 148.00 gourmet basket I'd ordered, once again, this basket contained a few chocolates, cookies and crackers... Absolutely nothing resembling the 'gourmet cheeses' and such that were to be included in the basket I'd ordered.
Once again, I've been attempting contact with this company and once again they've been ignoring my e-mails.
It's quite clear that if this company runs out of product, they simply replace with whatever they see fit, hoping the recipient and sender won't communicate. I'm sure in many cases these scenarios play out completely unnoticed by sender, completely scamming them out of their money.
I can see this happening in error once. But twice? This confirms my suspicion that Bloomex ran out of product and simply substituted with cheaper items, hoping no one would be the wiser.
I really thought that with michelle involved, this issue would be resolved. It appears that what bloomex has to say regarding customer service is one thing, but in practice what actually occurs is quite another.
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