Company representative Brad Thomas used high pressure sales tactics and to induce upfront payment for services they are unable to provide for information proved false according to explanation for providing refund.
1) Wecreated your account on Friday 7/17 at 9:46am We were misrepresented to believe we needed to create an account in order to 'view' the system. We were never informed that by creating the account we were agreeing to a contract. The T & C were never discussed or explained.
2) Friday 7/17: Upon creation of account we chose the following parameters:
1 07/17/09 10:10: 34am States: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, DC,
Loan Type: Acquisition, Credit Lease, Fixed Rate, Forward Commitment, Interim, Mezzanine, Refinance, Short Term, Union Built, Other, Asset Base, Cash Flow, Floating Rate, Hard Money, Investment, Permanent, Securitization, Syndicated Deals, Variable Rate, Modification,
Min Loan Amount: $300,000
Max Loan Amount: $999,999, 999
LTV: 100%
Credit: Excellent, Good, Fair, Poor,
Property Type: Apartment, Hotel, Investment, Retail, Industrial, Land, Office, Other,
3) We spoke to our representative Friday morning when he inferred that we would 'have to many leads to call'
4) Mr. Thomas called us 15 times within the next 48 hours to solicit payment before the 'deal' of $20 per lead expired.
5) Tuesday 7/21 morning I funded $1,000.00 of $2,000.00 via wire transfer.
6) Thursday 7/23 morning Ifunded the 2nd $1,000.00 via wire transfer.
7) Thursday 7/23 1pm EST Account receives first lead alert and offered lead. THe lead offered according to information received from company now differs in amount, type and contact information.
8) Friday morning 7/24 a call was setup for a walk through with your rep to be done at 4:30pm EST
9) Friday 7/24 @ 4:35pm EST the call was made and Mr. Thomas wanted to push off our scheduled meeting to Monday. After some persuasion he agreed and took us on a 3 minute tutorial of information that was already avaialable, further leading us to believe the creatino of the account was to accept the T & C.
10) Monday 7/27 morning @ 9:53am EST I send an email asking are we expecting data today. Was dry and short.
11) Monday We contact our representative that upon further review this may not be a program conducive to our needs and that we may request a refund
12) Tuesday 7/28 @ 9:57 you send a formal request for refund
13) Tuesday 7/29 @ 1pm EST account receives 2nd email alert offering 5 more leads. Leads that according to information presented by there customer service contain fraudulent information and only after our request for refund.
14) Tuesday 7/28 @ 12:10 pm We created a case ticket requesting refund due to your lead program is not conducive to our business plan and that we would like to go in an alternate direction. Our representative was completely uncooperative and insulting.
15) Tuesday 7/28 @ 4:34pm EST the case ticket is responded to stating they are reviewing the account and all communications.
16) Tuesday 7/28 @ 4:28 pm EST client changed filters to the following: loan amount change to 700k.
2 07/28/09 4:28: 31pm States: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, DC,
Loan Type: Acquisition, Bridge, Credit Lease, Fixed Rate, Forward Commitment, Interim, Mezzanine, Refinance, Short Term, Union Built, Other, Asset Base, Cash Flow, Floating Rate, Hard Money, Investment, Permanent, Securitization, Syndicated Deals, Variable Rate, Modification,
Min Loan Amount: $700,000
Max Loan Amount: $999,999, 999
LTV: 100%
Credit: Excellent, Good, Fair, Poor,
Property Type: Apartment, Hotel, Investment, Retail, Industrial, Land, Office, Other,
The leads offered thus far were:
Account # Account Alert Timestamp Lead # Lead Commercial Loan Amount Commercial LTV
2216 07/23 1:01PM 4258 Malkiat $1,100, 000 73% - Never Offered, Initial lead was Kymara $500k
2216 7/28 1:01PM 4272 Sofia $540,000 67%
2216 07/28 1:01PM 4279 Brendan $500,000 85%
2216 07/28 1:01PM 4270 Kurt $825,000 89%- Conflicting information
2216 7/28 1:01PM 4276 Emir $955,000 51%- Conflicting information
It should also be noted that we have never 'purchased' any data, we essentially have 100 credits of the original avaialable.
We just requested a refund before using any services and since then our representative and the company has been hostile and difficult to deal with. DO NOT DO BUSINESS WITH THEM they have denied our request for refund due to fraudulent evidence.
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