Complaint / Review
Federal Loan Modification Law Center
Promised loan modification. Asked for fee of $1495. Did not accomplish modification. Did not refund fee of $1000. No further contact from them

I saw ad for Federal Loan Modification Law Center on a TV ad. I called them and them said they could help us get a modification with Countrywide Home Loans for a fee of $1495, payable in three monthly installments.

They took $500 payment out on February 17 and another $500 payment out on March 16. Right before April 10 when the $495 payment was coming due Cresta Neilsen the NEW case evaluator contacted me by phone (landline) and by email and said that Countrywide was not going to cooperate in a loan modification for us.

She indicated we were due a full refund for services not done in the amount of $1000. She said if I filled out and faxed back to her the release form for the refund then I would receive the refund in 10 business days which would have been April 28.

Still no refund, no communication of any kind, and their phones say leave your name, number, and a brief discription of the problem you need to discuss with them and they'll return your call.

Judykatz
Springfield, Missouri
U.S.A.