In November I provided financial information to Countrywide which resulted in their sending me, in Feb paperwork offering me new loan terms, reducing my mortgage interest rate by 1% and lowering my monthly payment. The papers were notorized and returned to them in 2 days. The loan terms were to be effective April 1. It is mid-June and 2 weeks ago a representative in their Home Retention Dept. Told me no one was ever assigned to reduce the payment amount of my mortgage, so she was now "escalating" this. (I've still been paying the higher amount since I am still getting billed each month for the higher, old amount).
Today I made probably call 15 to them again. Now they are saying the papers they previously acknowledged receiving were never received and the request was going to be closed out. Of course no one told me that story until today. Now they are saying they are going to review the request again and that I might not get my loan reduced after all. Some of their internal notes say they don't have the papers, some say they do. This company goes back on their work, provides poor service and basically does not care. We should probably start writing Obama about this type of thing. The government's thinking the banks are trying to help homeowners. Well, just look at what the outcomes experienced are.
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