It has taen a lot of time and a lot of trouble to get this money to refund money to my account - I had to enslist the help of my bank.
To be fair they refunded some transactions in May and assured my everything was cancelled. Reluctantly I agreed.
Now, in June they have taken more money from my account - even though the card has been cancelled and a new one issued.
I sent an email to [email protected] and after 3 attempts of the email being undeleiverable I gave up.
Why is a company hiding behind a fake email address? I am sure you can make your own judgement!
I then contacted thier live customer support to ask them about the email address. I have copied and pasted some of the conversation below.
It speaks for itself. Avoid this company at all costs!
(Sorry for some bad language and the typos in this so if easily offended do not read).
Please wait for a site operator to respond.
You are now chatting with 'support5'
support5: Hello! Thank you for contacting Customer Support! How can I help you?
You: Hi there
you: There has been a refund made on my account for what i would call suspect transactions
you: I was ssured it was all saorted and cancelled
you: and you hvae taken money from my account again
support5: Can you please provide me with your full name and e-mail address?
You: (deleted)
you: (deleted)
support5: i did not find anything under your email address
you: well, you have just taken some money from my account
support5: please provide me with the card number that is being charged
you: absolutely not - I have just had to change my card details - I will give you the old number
you: will that do?
Support5: i need the one that is being charged!
You: well considering you do not have the new one it must be the old one
you: (deleted)
support5: otherwise you will have to send an email to the billing department and request a refund through them by explaining your information
you: I am sick of this, I am reporting this matter to the Police
support5: well I did not find anything with the credit card either
you: well there has been money taken from my account in your name - this is fraud
you: Are you based in the USA?
You:???
You: are you still there?
Please wait for a site operator to respond.
You are now chatting with 'support1'
support1: WHAT I STHE NAME OF THE WEBSITE?
You: I just want you to confirm that the email address you provide to contact your company is [email protected]
you: correct?
Support1: I just want to know WHAT I STHE NAME OF THE WEBSITE?
You: And I jsu simply want to know the answer to one simple question - the email address you provide to contact your company is [email protected]
you: correct?
You: you do not need the website name to confirm that do you?
Support1: What do you think?
You: will you confirm that the email address to contact your company is stated on your webpage as the email address you provide to contact your company is [email protected]
you: sorry I shall rephrase that
you: will you just simply confirm the your webpage states that the email address to contact your company is [email protected]
you: http://123ultrapass.com/contact
you: thats the webpage
support1: correct
you: so why does that email address not accept emails???
Support1: try the other one i gave you
you: that is not the answer to my question
you: why does that email address not accept emails???
Support1: idk
you: I think it is because you are dishanoest company - I have copied every sngle line of every single conversation we have had and shall spend my time posting this on every appropriate wesbite I can find
you: You are nothing but a bunch of thieves in reality
support1: thank you
support1: good
you: you are welcome
you: have a shite day
support1: fy
you: please carry on with the insults tosser
you: t will look even better when posted
you: Perhaps you do not understand the word tosser - wanker maybe more to your level
support1: hahaha
support1: have a good day
support1: bye
you: what excellent cutomer support this is and your company hides behind a fake email address too
support1: bye
Chat session has been terminated by the site operator.
Please wait for a site operator to respond.
You are now chatting with 'support6'
you: hi
Chat session has been terminated by the site operator.
Barrie
Fleetwood
United Kingdom
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