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Six Days on my Tax Returns, when web site states Two Days~
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You are now chatting with 'Kathryn'
Kathryn: Hello, how may I help you?
Alden: it has been six days since i filed my tax returns with your company. Your web site states two days, right?
Alden: no email, no link or any person (s) have tried to call me/email me
Kathryn: Have you sent to our customer service department regarding this?
Alden: yes
Alden: twice
Alden: i talked to you last night about this. You told me that you were going to escalate this to a supervisor
Kathryn: No, I did not. I said if you did not get a reply by tonight, that I would forward your information to our management team.
Alden: right
Kathryn: If you can give me your user name, email address, year you filed and the first five digits of your SSN I will send it over to management for you.
Alden: clemson55, alden. [email protected], 25055
Alden: 2003
Alden: what is the phone number?
Kathryn: Ok, I will send this in for you. A member of our management team will be contacting you via email regarding this.
Kathryn: No, we do not offer phone support.
Alden: what happens now?
Kathryn: You will need to wait for them to contact you.
Kathryn: It can take up to three full business days to get a reply.
Alden: since your company cannot produce my tax returns, can I get a refund on my card?
Kathryn: No.
Alden: no?
Kathryn: Before you submitted payment, it was clearly stated that a one-time nonrefundable fee will be applied to your credit card. This means that you will not be issued a refund for any reason.
Kathryn: You will need to wait for the management team to contact you regarding this problem.
Alden: even if services are done?
Kathryn: You will need to take this up with management, you can reply to their email when they contact you.
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