I bought an action figure for my son from this company. It was not cheap either, especially after paying for shipping. Anyway, my son had it a couple of weeks when the arm broke off. Their reply was I could not get an exchange or refund, because "way too much time had passed.", according to "Eileen".
Contact the manufacturer she said. Since when is two weeks way too much time? My husband got on the phone with them and they asked him if my son had been playing with it too much. What kind of a question is this? They were incredibly rude and short on the phone. I won't be ordering from a company that does not even try to please the customer. They assume no responsibility, they tell you to "contact the manufacturer"
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