On 3/3/10 I ordered a parrot table top stand from Bird Cage Portal online (# Order 7624) and paid for this item shipping the following day, for $106.99 plus shipping charges of $27.25 for a total of $134.24. The item was delivered by UPS Ground on Tuesday, March 9, shortly after 1 pm. Upon opening the box, I discovered significant damage to the item and took 3 photos of the damage, which I provided to Shari at Bird Cage Portal, along with a detailed description of the damage and a request for advice on how she wished to resolve the problem. I received a call from Shari shortly thereafter in which she promised to contact the manufacturer and find out how they wanted to handle the damage claim. She said she would call me back when they responded. I have been getting excuses, copies of emails, and other unhelpful correspondence since then, but no offer to resolve the problem. Thursday, Shari requested additional photos for the manufacturer, and I told her at that time that I bought the item from Bird Cage Portal and it was BCP's responsibility to make good the transaction, What passes between BCP and the manufacturer is of no interest to me. I sent the additional photos and proposed a refund of $50 and I would remove the damaged part and use the remainder of the stand as is. Shari ignored my proposal, and sent another email midday Friday saying she was still waiting for a response from the manufacturer. I realized without reservation at that point she had no intention of assuming responsibility for the damaged shipment, and after giving her until 6:30 pm Arizona Time to respond, yet hearing nothing further from her, began the process of filing a dispute with Paypal. Shari refuses to make any refund and is continuing to stall, saying I can ship the stand at my expense to her manufacturer/shipper, or wait for the manufacturer/shipper to see if they can get some money out of UPS.
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