I've repeatedly tried to resolve this with Comcast, but I get a runaround.
Since February, I've found 4 charges for Pay Per View programs on my bill. When this first happened, I called to report these. I was told that they could not credit and I'd have to go to my local facility. I was told to put a PIN and parental controls on my account so that PPV could not be accessed. I did that, however there have been 3 more charges.
When I contacted my local facility, I was told that they did not handle credits and I'd have to contact their home office. Another phone call and 3 chat sessions, I'm no closer to a resolution.
Also, when they installed my wireless internet, they installed the wrong equipment and it continuously would lose the connection. I finally got them to come out and put in the correct equipment, however they charged me $72 in installation fees... For their mistake! They will not credit this either.
So far they're expecting me to pay $131.57 in unauthorized charges, THEN go back to fighting for a credit, however I doubt that will ever happen as nobody there knows anything and nobody is helpful at all.
Donna
Carpentersville, Illinois
U.S.A.
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