Usacomplaints.com » Shops, Products, Services » Complaint / Review: AT&T U-verse - Lack of service & commitment. #426461

Complaint / Review
AT&T U-verse
Lack of service & commitment

Listed here are the circumstances & conditions I experienced with being a fresh AT&T client. Please browse the following when I wish we are able to arrived at an answer about the subsequent issues:

1. AT&T missed visit routine at 8:00am-10:00am

2. I became popular & reduction a day�s pay to hold back for that specialist who didn't appear till 8pm.

3. I named many times that we waited every time 45 minutes to achieve the sending department. To discover when AT&T is returning. I had been advised to keep calling back as no body has acquired the solution.

4. Whilst the evening passed I requested to depart the home briefly to obtain meal & was informed to not abandon as he might come any moment. He didn't appear till 8pm and that I wasn't ready to obtain neither lunchtime or supper since I have needed to watch for him to begin connecting u verse.

5. AT&T came at 8pm and labored till 9:30pm 2 hours linking uverse which never worked and he'd to remove uverse & link me back again to my cable business.

6. Once the AT&T specialist related me back again to my cable organization, I'd no phone support for 3 months since AT&T had previously ripped the phone number from my cable company (Charter Communications).

7. The AT&T technician stated I'd be considered a concern because it wasn't linked correctly. I subsequently discover I really could not link to u verse till 30 days after. There is simply no concern for my situation.

8. My loved ones wound up utilizing our mobile phones to contact people and settled additional for moments employed.

9. I acquired many telephone calls from AT&T phone department, requesting me to contact Charter Communications and have them to re connect my phone point therefore AT&T may draw the amount again. After investing one hour attempting to show Rental Comm what AT&T seeking me to complete, they ultimately made it happen but charged my consideration a �re-link fee�. I informed AT&T the telephone number was re activated and that I was guaranteed the telephone number was drawn again for posting.

10. Various distributors from AT&T named me many times afterwards requesting me when the quantity was drawn. I told the three or four various repetitions that named me the entire tale also it was obvious that no body browse the records in the preceding phone calls in my experience.

11. I became popular the Next period for that installment between 8 & 10am plus they didn't appear till 4pm. I dropped another day�s pay because this is actually the 2nd period the specialist missed the appt. At that time specified.

12. The specialist linked the web & wire and may not deploy the phone since he explained AT&T didn't transfer the telephone number, after all of the discussions I'd together through the month & them ensuring the phone number was imported.

13. The u verse specialist set me about the telephone again using the phone department who I would like to realize that they'd provide me a momentary telephone number once they attempted to market me on extra providers from AT&T. I really could not get anymore ashamed in the men attempting to sell me more providers at this kind of improper moment.

14. I named Constitution again to trigger the telephone number plus they explained they'd not trigger it again till a difference in payment was solved together first.

15. I obtained the statement from AT&T including bundled & prorated costs for something which was never operating properly.

16. The $100 gift-card was never obtained, but I did so get the refund check.


Offender: AT&T U-verse

Country: USA   State: Illinois   City: Carol Stream
Site:

Category: Shops, Products, Services

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