First off I went through a ton of these reviews and came to one realization, most of the people who have written a review, wrote their review on geek squad. And most of the time they seem to complain about the service. I personally have never had a problem with their service. And there are 4 reasons why (I would advise all those dissatisfied people to follow these 4 rules)
1st-always ask questions to find the right employee that is honest and willing to help (and when they don't know the answer they are willing to go find the answer) and continue to shop with that same person every time.
2nd-always buy the service plans. Ask questions as to what it covers and what it doesn't cover. And if you followed the first rule you will know that you are getting truthful answers. (the reason I say buy the service plan, is so that when you have an issue, all you have to do is walk into the store and say "I'm having a problem, here's what that problem is, please fix it.")
3rd-even when you have a single bad experience remember all the good and don't linger on the last bad experience.
4th-also remember the employees are people and they are not the people that put the products together, so treat them with a little respect and humility and they will do the same for you. (if you treat them like crap they could give a shit about you and your problem and could care less if they fix it for you)
This is the exact reasons I will always continue to shop at Best Buy, Dilards, Albertsons, Costco, and others.
And is also the reason I won't shop at Walmart, ambercrombi (they just treat me like shit cause I'm a bigger person, but thats another story), banana republic and others.
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